Whatwe do

We offer more than service design. We know your sector. The input and guidance we provide are based on our knowledge, expertise and experience in mobility and energy projects. And we take your products and services further: we market them and build your community.


Service design

Designing products and services with the best user experience and business value.

Approach

  • Ethnographic research
  • Exploratory walks
  • Personas and customer Journey
  • Stakeholder maps
  • Service Blueprint and prototypes
  • Strategy canvas

Outputs

  • Value proposition design
  • Business model design
  • Service design

Service scale-up

Taking your business to the next level, whether you’re testing your concept, jumping in the market, or going international.

Approach

  • Market and user research
  • Service Blueprint
  • Tests, pilots and user acceptance
  • Strategy canvas

Outputs

  • Commercialization strategy
  • Communication action plan
  • Scale up strategy

Engagement

Engaging with people and users to build strong communities through communication, outreach, dialogue and shared decision-making.

Approach

  • Market and user research
  • Storytelling
  • Participatory workshops
  • User/citizen advisory boards
  • Collective learning

Outputs

  • Communication strategy plans
  • Message maps
  • Engagement actions
  • Awareness campaigns
  • Brand models & kits (visual identity – websites)

Bootcamps

Helping organisations learn methods and apply tools to ideate and design new products & services.

Approach

  • Creativity and ideation techniques
  • Digital collaboration tools
  • Strategy Canvas
  • Coaching

Outputs

  • Open challenge*
  • Innovation Camp*
  • Intrapreneurship programme
  • Sprintbox

* we offer both online and in-person workshops/events. For online events, we use Mural to collaborate remotely.

The sectors we work in


MOBILITY

ENERGY

Get in touch

Drop us a note, we’re here to answer all your questions.